Refund policy
Returns & Refunds Policy for Holiday Treatment Packages & Prepaid Services
1. Medical Eligibility
All holiday packages and prepaid treatment bundles require a medical consultation prior to scheduling or performing any service.
Current patients may discuss continuation of treatments previously started or previously recommended by contacting the Practice to schedule appropriately. Any patient who has not been seen within the last six (6) consecutive months will require a new consultation to reassess eligibility for treatment.
New patients must undergo an initial medical consultation to ensure eligibility for all treatments included in the package.
One (1) complimentary, package-focused nonsurgical consultation is included with all holiday packages, provided the patient proceeds with the treatment package. Any additional treatment considerations, including cosmetic surgery or unrelated cosmetic concerns, are not included and will require a separate consultation and standard consultation fees.
If, after medical evaluation, a patient is not eligible for one or more treatments included in the bundle, the package will be refunded minus a standard nonsurgical consultation fee of $150. This fee reflects the time, expertise, and personalized education provided during the evaluation. The consultation fee may be applied toward alternative treatments for which the patient is deemed eligible, if applicable.
2. Package Structure: No Unbundling
Holiday packages are bundled offerings and cannot be unbundled to retain bundle pricing. Patients who choose to proceed with only certain treatments may do so at the standard, non-promotional pricing for those individual services. Standard consultation fees will be retained when no services are rendered.
3. Timeline of Treatment Completion
All treatments must be rendered within 12 months of purchase. This timeframe reflects general evidence-based clinical guidelines for the treatments offered and is intended to support safe, effective, and appropriate care. Exceptions related to changes in medical health or status will be evaluated on a case-by-case basis.
4. Office Credit, Refunds & Financial Policy
Office Credit or Refunds may be issued in accordance with medical eligibility and package structure rules.
If a package is partially used or unbundled, all services rendered will be recalculated at their full, standard pricing in effect at the time of the promotion. Any remaining balance may be issued as office credit or refunded to the original form of payment, per patient preference. If no services have been rendered, a professional consultation fee of $150 will be retained, as outlined above. (Exclusion: Red Light LED is not considered a qualifying service for the purposes of waiving the consultation fee.)
5. Cancellation Policy
Cancellations for consultation and/or scheduled treatment(s) with fewer than 24 hours’ notice (or notice by Friday 12PM if scheduled on the following Monday) incur a $150 fee, in accordance with customary office cancellation policy.
6. Skincare Gifts
Complimentary skincare included with select holiday packages is provided as a no-cost courtesy after any one single treatment in the bundle has been completed (excluding Red Light LED Treatments). Complimentary skincare items are provided as a courtesy and are not eligible for cash reimbursement.
Complimentary skincare items cannot be shipped and must be picked up in person at:
RENATA Facial Cosmetic Surgery
58 Prospect Street
Brooklyn, NY 11201
Mon–Fri 8:30 AM–4:30 PM
Sat by appointment 9:30 AM–2:30 PM